Please contact us on 9584 2526 or alternatively email us at firstname.lastname@example.org your next booking. To avoid disappointment, we recommend that you reserve your Rejuvenate booking well in advance of your preferred date to ensure that we can meet your specific needs.
Please arrive at the salon 10 minutes before your treatment is due to start to give you time to fill in any consultation forms that may be necessary for your treatment and time to begin to unwind.
Late arrival may mean we are unable to honour your booking, or your treatment time may need to be reduced – the full treatment cost will still apply.
A confirmation text will be sent to your mobile phone the day before your appointment. Please make sure that you have given us the best contact number to reach you on. If a confirmation text has not been responded to by the following morning your booked appointment will be deleted and made available for a new client. It is imperative to respond or call the salon at your earliest convenience if a reschedule is required.
As our therapists and services are very much in demand we ask for your understanding that treatments 60 minutes and over in length, as well as group bookings require a 50% deposit be paid via credit card. If you are the recipient of a Rejuvenate Gift Voucher please have your voucher number handy when making your appointment as it is considered a deposit for your booking. At the time of your booking, 50% of the value of your service will be deducted from your voucher value.
Your salon treatment and service time with our therapist is reserved especially for you. We understand that occasionally you may need to cancel or reschedule your appointment.
We request a minimum of 24 hour’s notice to cancel or change a booking, or a cancellation fee of 50% of the treatment value will be applied. This will be deducted from the credit card or gift voucher used to secure the booking. (Applies to treatments of 60 minutes and over in length).
Cancellations made 24 hours or more prior to your appointment time may be rescheduled to a future date. Any funds paid as per the terms of your deposit clause will be transferred to the next appointment date. If the appointment is cancelled and not rescheduled, you may request a refund of any deposit fund.
Cancellations advised with less than 24 hour’s notice will be subject to forfeiture of the deposit funds previously paid.
We accept payment by cash, EFTPOS, Visa and MasterCard. We regret that we do not accept cheques, Diners or American Express.
Gift vouchers are the perfect gift for anyone to have some me time or for the person who has everything and you want them to have something just for themselves. You can you choose from our extensive menu, pamper packages or simply purchase a dollar value of your choice. You can pick up the voucher or we can post it to you or the lucky recipient.
Purchased packages & gift vouchers are non-refundable however we do accept transfer to another guest of your choice.
You will be required to quote your gift voucher number at the time of your booking by telephone or it needs to presented if booking in person as the deposit amount will be deducted to secure your treatment.
All gift vouchers have a strict 6 month expiry period from date of purchase and must be redeemed prior to this date. Lost, stolen or destroyed gift vouchers cannot be refunded or replaced. Gift vouchers are not refundable for cash.
We require at least 24 hour’s notice to redeem the voucher and/or cancel your booked appointment. If you do not contact the salon to reschedule or cancel your appointment within the 24 hour time-frame, the voucher will be void.
To purchase your gift voucher, visit our gift voucher page, come in to Rejuvenate at 22/25 Meadow Spring Drive, Meadow Springs Shopping Centre (next door to Target) or call us on 08 9584 2526.
Health & Well-Being
Your health, well-being and safety are of the utmost importance to us, you will be asked to complete a confidential ‘Treatment Disclosure Form’. Our highly trained staff will ensure that your booked service is appropriate by paying particular attention to questions regarding any potential medical conditions.
Clients suffering from flu, intoxication or transmittable infections will not be permitted to have treatments at Rejuvenate as it is not advisable for your own health, nor is it safe for the well-being of our staff. If you arrive unwell and we cannot safely proceed with your treatment, our cancellations policy applies.
You will not be required at any point to undress in front of anyone at Rejuvenate. Towels are provided and can keep you covered at all times. Therapists are well trained in the “art of draping” and will always leave the treatment room whilst you get under the sheet on the massage table. You will be covered at all times except for the area of the body that is being massaged or treated. Therapists also discreetly leave the treatment room before you get up from the table.
Mobile Phone Etiquette
We kindly ask that your mobile phone is set to silent, vibrate or switched off upon arrival at Rejuvenate. We request that when visiting Rejuvenate you speak softly to ensure the comfort of our other guests during their own relaxation treatment. Should you wish to make or take a phone call, please inform your therapist so that you can do so with privacy. Please note phone calls may affect the length of your rejuvenation & relaxation treatments.
Every client has the right to privacy and confidentiality. The conversations you have with your therapist will remain confidential, as will all information disclosed on your ‘Treatment Disclosure Form’.
Furthermore, client and email lists are confidential and are never shared with outside companies.